• • Transaction History.
• • Access to the prepaid card[s] information and balances.
• • Recharge MasterCard Prepaid.
• • Manage prepaid card and account details.
• • Transfers between eli customers.
• • Manage and control prepaid card limits.
• • Change login and transfer passwords.
• • Several login methods are available, such as Face ID and Fingerprints.

Yes, the application supports both languages.

To register, the following steps are required:

• 1- Download the application from the App Store (Apple Store, Google Play, and Huawei Store).
• 2- Select the “New User Registration” button.
• 3- Fill in all required fields and upload the needed documents in the onboarding process.
• 4- Enter the OTP that will be sent to your registered mobile number.
• 5- If you are a JKB customer, onboarding is done through debit card information validation.

Click on the RE-SEND button to receive another OTP / or call the 24/7 contact center at 06-5200999.

• In case you forgot your login password, please click “Forget Password” and then enter the needed information.

The “One Time Password” (OTP) feature aims to resolve and eliminate password issues, in addition to making the task difficult for hackers, and thereby reducing risks related to user authentication.

The “One Time Password” is generated automatically when registering as a new user, forgetting your password, or when performing any transaction with a mandatory “OTP” feature.

The OTP is then sent to the registered mobile number, where this password can only be used once.

The transaction history module is shown on the Home Page; providing the full transaction records.

You can stop or freeze your card by following the steps below:

• • Enter the Home Page on eli Application and select “Manage my prepaid Cards”.
• • Select the “Freeze/Stop prepaid Card” option.

If you cannot log in to your application to stop your lost or stolen prepaid card, please call the 24/7 contact center at 06-5200999.

Bills can be paid to all eFAWATEERcom-accredited entities, through the Eli application. Bills include, but are not limited, to the below:
• Water Bills.
• Electricity Bills.
• Telecommunications.
• Government Services.

The Family Wallet is the supplementary Wallet linked to a prepaid card issued under the primary Wallet, this Wallet is typically given to the first-degree family members that is “Father, Mother, Son, Daughter, Son in law, daughter in law.”

- A Virtual card.
- Active for 3 years.
- Accepted locally and internationally.
- Instantly registration
- Zero fees
- Available for Jordanian people only.
- Accepted on POS, ATMs, e-commerce.
- Multi-currency

Six currencies; (JOD, USD, EUR, KSA, GBP, AED)

This service is not available for the family users, the Primary users can only top-up the family wallets.

The Family wallet and the Primary wallet will have one balance (shared balance), and the Primary card holder will have access to manage the daily transactions limits for the Family wallets.

For free.

The primary user can issue Family Wallet through the app by following the below steps:
1. Select “More”
2. Select “Manage”
3. Click on Get Add-On Card.
4. Fill in all required fields then submit.

No, the request will be under review.

You can access your Wallet details by downloading the App and register in the service.

1- Download the application from the App Store (Apple Store, Google Play)
2- Select the “Register as Family Wallet holder” button.
3- Fill in all required fields in the onboarding process.
4- Enter the OTP that will be sent to your mobile number.
5- If you are a JKB customer, onboarding is done through debit Wallet information validation.

Click on the RE-SEND button to receive another OTP.

1- Apple pay or Contactless payments.
2- View the Transactions history.
3- Notifications
4- Wallet Details
5- Manage Wallet status.
6- Set/Reset Wallet Pin
7- Cancel and Replace Wallet
8- Benefits module
9- Loyalty (Cash Back)
10- e-Fawateercom (Bill Payment)